Zhike Lei
Associate Professor
Zhike Lei joined ESMT as an assistant professor in January 2009 and was promoted to an associate professor in 2012. Previously she was a professor at George Mason University's School of Management. She received her PhD in Organizational Behavior from Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. Zhike also holds a MBA degree in Marketing and Management from Illinois State University and Bachelor of Arts degree in Advertising from Beijing Institute of Business, China.
Zhike’s research interests broadly center on understanding how individuals, teams and organizations build safety and reliability in organizations by systematically managing and learning from error and failure. Her research on error identification and medical errors has received major awards from the Juran Center for Leadership in Quality at University of Minnesota and the Robert Wood Johnson Foundation. Her work on seeking help in face of uncertainty and ambiguity has appeared in Journal of Applied Psychology, a leading journal in the field.
Zhike also worked as a communication and marketing specialist for leading advertising and marketing firms including Dentsu Inc. and ACNielsen in Beijing, China, as well as startup companies in Chicago, USA. She has served on the patient safety committee for major health information organizations in China and USA such as NOVARHIO and INOVA Healthcare System. Zhike has also conducted executive programs and consulting project for a variety of companies and organizations including Allianz, Cathay Pacific Airways, Deutsche Bank, Deutsche Post, E.ON, Lufthansa, Siemens, Standard Chartered Bank and ThyssenKrupp.
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