Benjamin Quaiser

Dr. Quaiser joined ESMT Berlin in March 2015 as a program director in the executive education department. His teaching areas are customer experience, service design, and marketing management.
Previously Benjamin worked for Air Berlin for more than nine years, starting out as an intern, holding several positions in the marketing and controlling area, and ending his time there as a vice president of customer interaction and services.
He received his diploma in Business Administration from the European University Viadrina in Frankfurt/Oder. Benjamin was a visiting scholar at the Robert H. Smith School of Business of the University of Maryland and received his doctoral degree in Economics from the Ruhr University of Bochum in 2013.
His research encompasses the areas of customer profitability, loyalty and service recovery.