Article on error management on ESMT Knowledge
Leadership under Pressure
Leading effectively in unexpected and dynamic situations
In management we tend to focus on success stories. But based on what we read and hear each day, it may be more interesting to learn how strong organizations become involved in disasters or bankruptcies, despite having managers with solid professional backgrounds. As we all know, mistakes are unavoidable, especially under high pressure. Yet, in most organizations, it is rare for them to be thoroughly examined. An exception is the high-risk aviation industry, which focuses on preparing its members to solve lifethreatening situations.
Leadership under Pressure (LUP) draws on this experience to illustrate ways of proactively managing pressure, errors, and crises in complex organizations. It shows how a diagnostic concept is the first step toward a modern working environment in which critical situations serve as learning opportunities.
The program presents the best of ESMT thought leadership on error management.
"This was an outstanding program. I have never seen a program with such a diverse and appropriate mix of methods. It provided deep insights into key aspects of leadership in crisis situation."
Stefanie Lawson, Human Resources Global Business Partner, Deutsche Bank