4th Conference on ERROR MANAGEMENT

4th Conference on ERROR MANAGEMENT

November 12, 2018
ESMT Berlin, Schlossplatz 1, 10178 Berlin

With our biennial conferences, we wish to promote the concept of error management beyond the scope of high-reliability organizations, where it has become a fixed part of organizational behavior and learning. Our next conference will therefore focus on problems that are of special concern to senior executives of all industries and highlight the prerequisites of organizational error management in leadership, culture, and strategic management.

We cordially invite you to join an international group of the most renowned experts on error management to explore its applicability to your company and offer you the chance to participate in constructive discussions.

View the video of the previous conference on Error Management in Berlin here

Vertical Tabs



November 12, 2018

Jan U. Hagen and Paul Verdin
L. David Marquet, Author of Turn the Ship Around!, Commander US Navy (ret.)
10:45 a.m.

INTERACTIVE PANEL DISCUSSION - Putting error management on the leadership agenda
Presentations and panel discussion with:
Julianne Morath, President and CEO, Hospital Quality Institute (HQI); Founding and current member, NPSF Lucian Leape Institute
David A. Hofmann, Professor, University of North Carolina
Peter Klement, Brigadier General and Director of Aviation Safety, German Federal Armed Forces
L. David Marquet, Author of Turn the Ship Around!
Chair: Jan U. Hagen, Associate Professor, ESMT Berlin

12:30 p.m.LUNCH
Nathalie Pattyn, Major, Belgian Armed Forces and Associate Professor, Vrije Universiteit Brussel

2:15 p.m.

INTERACTIVE PANEL DISCUSSION - Putting strategic error management on the executive agenda
Presentations and panel discussion with:
Mark Mellett, Vice Admiral, Irish Defence Forces
Rangaraj Ramanujam, Professor, Vanderbilt University
Chair: Paul Verdin, Professor, Solvay BS-EM and Vincent Giolito, Lead Researcher, Solvay BS-EM

4:15Q&A with all panelists - Making error management work




Vincent Giolito is a senior researcher with the Baillet Latour chair on error management at Solvay Brussels School of Economics and Management (BSEM). He was a leadership coach in Paris for the past six years. Previously, he was a business reporter and editor in the French media for more than 15 years. He was the business pages editor of the French newspaper Le Figaro.

Jan U. Hagen is an associate professor at European School of Management and Technology (ESMT) Berlin and author of Confronting Mistakes—Lessons from the Aviation Industry When Dealing with Mistakes. His recent work focuses on error management, team interaction, and leadership in high-reliability organizations such as aviation, health care, and the military.

David A. Hofmann is the Hugh L. McColl, Jr. Distinguished Professor of Leadership and Organizational Behavior at University of North Carolina. He is an award-winning researcher and teacher in organizational behavior and leadership. His research played a key role in the organizational changes instituted at NASA after the Columbia accident.

Peter Klement is Director of Aviation Safety of the German Federal Armed Forces in the rank of Brigadier General. During his career, he flew 3000 hours in fighter aircraft and has held numerous leadership and staff positions, during which he actively promoted aviation safety and flight training programs. In his current position, he is responsible for Accident and Incident Investigation, Accident Prevention, and Aviation Safety Training programs of the German Armed Forces.

L. David Marquet is a former nuclear submarine commander of the US Navy and author of Turn the Ship Around!: A True Story of Turning Followers into Leaders.

Mark Mellett is Vice Admiral and Chief of Defence, Irish Defence Forces. He has over 39 years’ service as an officer in the Irish Defence Forces.  He is the first naval officer in the history of the Irish State to serve as Chief of Defence, having previously served as Deputy Chief of Defence and Chief of Navy. Admiral Mellett has extensive experience at home and abroad, including in Afghanistan and Lebanon, in combined and joint operational missions. Admiral Mellett is a champion of internal and external organisational diversity.  He is a strong advocate of external networks and partnership with other militaries, state bodies, research institutes and enterprise.

Julianne Morath is the president and CEO of the Hospital Quality Institute (HQI), a collaboration of the California Hospital Association and three regional associations. She is a founding and current member of the NPSF Lucian Leape Institute. As the author of two books, The Quality Advantage and To Do No Harm, she has published widely on the topics of quality, patient safety, leadership, and patient/family engagement.

Rangaraj Ramanujam is the Richard M. and Betty Ruth Miller Professor of Management at Vanderbilt University. He is a leading researcher and consultant on the organizational causes and consequences of operational failures in high-risk work settings. His current research examines the role of leadership, communication, and learning processes in enhancing the quality and safety of healthcare.

Nathalie Pattyn is a Major with the Belgian Armed Forces and an Associate Professor in Biological Psychology at the Vrije Universiteit Brussel and in Human Performance at the Royal Military Academy. Her research interests include the psychophysiological measures of performance, sleep in extreme environments, and Human Factors approach to aviation and other high performance environments. She has a mixed clinical, research and operational background, having been deployed as a medical officer in Afghanistan and Antarctica, currently still working as an emergency physician and a flight surgeon.

Paul J. Verdin is the director of the Baillet Latour Chair on Error Management at Solvay Brussels School of Economics and Management, where he also holds the Chair in Strategy and Organization. He is a visiting professor at the Berlin School of Creative Leadership and Deusto Business School and was a former full-time faculty member at IESE, INSEAD, KU Leuven, and Tilburg University.



Conference fee: EUR 570,-

EARLY BIRD: register until September 30, 2018 using the code ‘EMC1825’ and receive a 25% discount on the registration fee.

Please register here



Capri by Fraser Berlin
Gertraudenstraße 18
10179 Berlin

Price (room/night, incl. breakfast): 115,00 €
Booking of pre-reserved rooms is possible until October 14, 2018.
Please use code: EMC 2018
Booking/reservation via email: reservations.berlin@capribyfraser.com or by phone: +49 30 20 07 70 1888.

Please take note of the terms & conditions:
Cancellation terms: Booked rooms can be cancelled free of charge up to 2 weeks before arrival. The indicated room price is per room and night and includes the legal value added tax valid at the time of the reservation confirmation.

Kindly note: the ESMT code is only valid until October 14, 2018. After that date, Capri by Fraser prices apply as provided by the hotel.

Motel One Berlin Spittelmarkt
Leipziger Str. 50    
10117 Berlin

Price (room/night, excl. breakfast): 79,00 € (single room), 94,00€ (double room)
Booking of a pre-reserved number of rooms is possible until October 14, 2018.
Please reach out to paulin.conrad@esmt.org  to receive the required booking sheet.

Please take note of the terms & conditions:
Your room will only be held until 6 pm on day of arrival. In case of no-show till 6 pm, your booking will be cancelled automatically, free of charge. Your claim for a room will expire at this time. If you wish to guarantee your room for arrival later than 6 pm, please send this confirmation form back, either by fax or email, signed, with your credit card details including expiry date. Please Note: Your credit card will not be charged prior to your arrival! The room is available from 3 pm on day of arrival until 12 pm on day of departure. The amount is payable on arrival. Cancellation is free of charge until 1 day prior arrival. Late cancellation or No Show will be charged with 90% of the first night, excluding breakfast, unless the room can be resold. Motel One terms and conditions apply. For further information please see http://www.motel-one.com/en/tc/.

Kindly note: Booking a room with ESMT rate is only possible until October 14, 2018.

Werderscher Markt 11
10117 Berlin

Price (room/night, incl. breakfast): 120,00 €
Booking of pre-reserved number of rooms is possible until September 16, 2018. After that day, only a small number of rooms will still be available until October 14, 2018.
Please use code: EMC 2018
Booking/reservation via email: reservation.johnf@arcotelhotels.com or phone: +49 30 40 50 46-1980.

Please take note of the terms & conditions:
The above room price is per room and per night and includes the legal value added tax and the service charge. If the VAT rate increases until the day of performance of the service or if a local additional tax and/or levy is introduced by this day, the respective agreed rates shall change accordingly. The hotel is entitled to charge the difference in value added tax and/or the local additional taxes/fees in addition to the agreed rate. Reservations must be made by fax or keyword ‘EMC 2018’. To fix the reservation we need a credit card guarantee per guest consisting of personal card number and expiry date. Payment is made upon arrival in cash, by credit card or debit card/EC card. A cancellation free of charge is possible up to three days prior to arrival. For cancellations arriving later or in case of NoShow, 95% of the ordered service will be charged. Cancellations must be made in writing.

Kindly note: the ESMT code is only valid until October 14, 2018 . After that date, ARCOTEL John F prices apply as provided by the hotel.

Should you have any questions on accommodation, please contact the program manager Paulin Conrad at paulin.conrad@esmt.org.


Conference team

Conference team

Program Content

This is a photo of Jan U. Hagen  Associate Professor, ESMT

Jan U. Hagen
Associate Professor, ESMT Berlin
Phone: +49 30 21231 - 0
E-Mail: jan.hagen@esmt.org


Paul Verdin

Paul Verdin
Professor in Strategy and Organization, Solvay BS-EM and Director of the Baillet Latour Chair in Error Management
E-Mail: paul.verdin@ulb.ac.be


Vincent Giolito

Vincent Giolito
Senior Researcher, Baillet Latour Chair in Error Management, Solvay BS-EM and ULB
E-Mail: vgiolito@ulb.ac.be
Profile: Bio


Program Organization

Paulin ConradPaulin Conrad
Program Manager, ESMT Berlin
Phone: +493021231-8063
E-Mail: paulin.conrad@esmt.org


Irene Irgardis

Irene Ingardi
PhD Candidate, Solvay BS-EM
E-Mail: irene.ingardi@ulb.ac.be



ESMT Berlin

Schlossplatz 1
10178 Berlin, Germany
Phone: +49 30 212 31 0

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Previous conferences

Previous conferences

Here you can find some impressions from our previous conferences on Error Management: