Confronting mistakes: Lessons from the aviation industry when dealing with errors

Basingstoke: Palgrave Macmillan
Jan U. Hagen (2013)
Subject(s): Human resources management/organizational behavior
Keyword(s): Error management, communication, leadership, teams, organizational behavior

Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.

Pages 200
ISBN 9781137276179 (Print)