Research video by Jan Hagen: Lessons from the aviation industry when dealing with error
Jan Hagen: Lessons from the aviation industry when dealing with error
Jan Hagen – Faculty Professional, ESMT and Head of the Practice Group Financial Services, ESMT CS
Jan Hagen is a member of the faculty at ESMT. His research and teaching focus is on leadership. He is particularly interested to understand how teams and organizations deal with errors. Jan directs and teaches in the ESMT open enrollment program Crisis Management as well as in customized executive education programs.